The RC and More Superstore Decides to Track Customer Complaints

question 60

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
If they construct a Pareto chart, how many of these categories are required to make up 86% of all complaints?

• A) 1
• B) 2
• C) 3
• D) 4
• E) 5

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Definitions:

Moral Development

The process through which individuals develop proper attitudes and behaviors towards other people in society, based on social and cultural norms, laws, and personal beliefs.

Preconventional

The initial level of moral development, according to Kohlberg, characterized by understanding morality based on consequences and individual interests.

Conventional

Adhering to established practices or norms; traditional.

Postconventional

Relates to the highest stages of moral development, marked by a focus on internal principles rather than societal norms or rules.