What Are the Two Major Steps in the Measure Phase

question 12

Multiple Choice

What are the two major steps in the measure phase?

• A) selecting process outcomes and mapping non value added activities
• B) selecting process outcomes and verifying measurements
• C) understanding the process and mapping non value added activities
• D) understanding the process and verifying measurements
• E) mapping non value added activities and verifying measurements

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Definitions:

Receiver Reaction

is the response or feedback given by the recipient of a message or communication.

Routine Requests

Standardized appeals or inquiries made in a regular business or everyday context.

Criticism

The expression of disapproval or analysis of the merits and faults of a work, action, or idea based on perceived mistakes or flaws.

Noncommittal Subject Line

An email subject line designed to be vague or not reveal the main purpose of the message.