RMI Uses a Layered Architecture; Each of the Layers Could

question 7

Multiple Choice

RMI uses a layered architecture; each of the layers could be enhanced or replaced without affecting the rest of the system.

• A)True
• B)False
• C)none
• D)all

Recognize the roles of empathy, genuineness, and acceptance in client-centered therapy.

Understand the process and significance of active listening in therapy.

Identify techniques used to foster client self-insight and self-acceptance.

Recognize the importance of therapist qualities in facilitating client change.

---

Definitions:

Customer Relationship Management

A strategy for managing a company's interactions with current and future customers, utilizing data analysis about customers' history with a company to improve business relationships.

Customer Satisfaction

A measure of how products or services meet or exceed customer expectations.

Geofencing

A location-based technology that creates a virtual boundary around a geographical area, enabling businesses to send targeted messages or ads to mobile devices within that region.

Relationship Marketing

A strategy focused on building long-term relationships with customers rather than focusing solely on individual sales.