Examlex
When a salesperson calls on a prospect and meets face to face, it is an example of an interactive touchpoint.
Mood-congruent Memory
The inclination to remember events that match one's present emotional state.
Emotional States
Refers to the complex psychological conditions that encompass the various feelings, thoughts, and physiological changes experienced by an individual.
Retrieval
The act of retrieving information that has been saved in memory.
Retrieval Cues
Stimuli or prompts that aid in the recall of memories, helping to access information stored in long-term memory.
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