Service and Support Are More Important in E-Commerce Than in Traditional

question 43

Multiple Choice

Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.

• A)do not have a physical location to help maintain current customers
• B)focus only on attracting new customers
• C)do not continue business with unsatisfied customers
• D)rarely cut out the middleman in the link between suppliers and consumers

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Definitions:

Motor Fibers

Nerve fibers that transmit impulses from the nervous system to muscles, causing them to contract.

Cardiac Muscles

Specialized muscle tissue found only in the heart, responsible for the heart's contraction and blood circulation.

Autonomic Nervous System

The part of the nervous system that controls involuntary actions of the smooth muscles and heart and glands, regulating bodily functions such as heart rate and digestion.

Innervation

The supply of nerves to a specific body part, responsible for its sensory and motor functions.