In Customer Relationship Management (CRM), Which of the Following Packages

question 20

Multiple Choice

In customer relationship management (CRM) , which of the following packages assists with tasks such as controlling inventory and processing orders?

• A) Salesforce automation
• B) Web-based CRM
• C) Survey management
• D) Automated customer service

Grasp the significance of leaks and whistleblowing in shaping public awareness and policy.

Understand the dynamics and outcomes of U.S. presidential elections within the context of the Vietnam War and broader social movements.

Explain the political circumstances that led to President Johnson's decision to go to war in Vietnam.

Analyze the intensity and impact of US bombing campaigns in Vietnam.

---

Definitions:

Competency

A measure of an individual's ability to perform a task or job effectively, based on skills, knowledge, and abilities.

Token Economies

A behavioral therapy technique where desired behaviors are reinforced with tokens that can be exchanged for privileges or treats.

Behavior Therapy

A form of psychotherapy that focuses on changing negative behaviors through various techniques such as conditioning and behavioural modification strategies.

Behavior Analysis

The scientific study of principles of learning and behavior, focusing on objectively observable and measurable behaviors and how they are influenced by the environment.