In Customer Relationship Management (CRM), Which of the Following Packages

question 20

Multiple Choice

In customer relationship management (CRM) , which of the following packages assists with tasks such as controlling inventory and processing orders?

• A) Salesforce automation
• B) Web-based CRM
• C) Survey management
• D) Automated customer service

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Definitions:

Theory Of Emotion

A conceptual framework for understanding the complex relationships between cognitive processes, physiological responses, and subjective feelings that constitute emotional experiences.

Feel Sorry

An expression of sympathy or regret, especially in situations where one acknowledges sorrow or pity for someone else's misfortune or mistake.

Intensity

The degree of strength, force, or energy with which an activity or phenomenon is conducted or occurs.

Emotional Experiences

The subjective feelings and responses individuals have to different situations, which can include a wide range of emotions like happiness, sadness, anger, or fear.