Today, Many Tangible Products Include Aspects That Impact the Customer's

question 16

Multiple Choice

Today, many tangible products include aspects that impact the customer's satisfaction before and after the purchase. These aspects that complement the tangible features of a product are called ________.

• A) physical aspects
• B) core competencies
• C) monetary characteristics
• D) intangible characteristics
• E) essential benefits

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Definitions:

Addiction

A chronic condition characterized by compulsive engagement in rewarding stimuli, despite adverse consequences, often involving substance use or certain behaviors.

Disabilities

A condition, either physical or mental, that limits a person's movements, senses, or activities, affecting their day-to-day life and interactions.

Peer Pressure

The influence exerted by a peer group, encouraging individuals to change their attitudes, values, or behaviors to conform to group norms.

Social Experience

The broad range of interactions, relationships, and community involvement an individual engages in within society.