In Consolidated Edison Co

question 114

Multiple Choice

In Consolidated Edison Co. v. Public Service Comm., the New York utility commission ruled that the electric company could not send its customers information in support of nuclear power. The Supreme Court held the commission was:

• A) correct; the customers were a captive audience that could not avoid the information
• B) correct; the utility is regulated by the state, so any expenditure of funds can be controlled
• C) correct; nuclear power is a political issue, discussions may be limited by firms affected by public policies
• D) incorrect; the utility has a First Amendment right to discuss political issues
• E) incorrect; no government agency may impose restrictions on the speech of private parties

---

Definitions:

Customer Loyalty Program

Marketing strategies designed to encourage customers to continue to shop at or use the services of a business through rewards and incentives.

Customer Purchase History

A record of all transactions a customer has made with a company, used to analyze buying behavior patterns.

Customer Surveys

A method of collecting feedback from customers to understand their satisfaction levels, preferences, and expectations regarding products or services.

Customer Relationships

The interactions and engagements a business maintains with its customers, aiming to build loyalty and repeat business.