McKenzie Worked in a Service Station

question 139

Multiple Choice

McKenzie worked in a service station. Changing a customer's tire, he over-inflated it, causing it to explode. This severely injured his left hand. Neither the tire nor the rim was found to be defective. In a lawsuit against the tire manufacturer McKenzie will likely:

• A) lose due to product abuse
• B) win under a strict liability or a negligence standard
• C) lose under strict liability but win under negligence
• D) win due to implied warranty of safety
• E) lose due to assumption of the risk

Comprehend the concept of account management policies and how they are applied to maintain and grow customer relationships.

Recognize the importance and methods of salesforce size determination and the role of workload analysis in it.

Identify the major tasks involved in the implementation stage of the sales management process.

Understand the ethical considerations in sales and the importance of ethical practices to ask about competitors' strategies.

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Definitions:

Recency Effect

A cognitive bias that makes people more likely to remember the last items in a series.

Primacy Effect

The tendency to remember information at the beginning of a list better than the information that follows.

Anterograde

Related to or denoting the inability to form new memories following a traumatic event or damage to the brain.

Encoding Specificity

The principle suggesting that memory is most effective when information available at encoding is also present at retrieval.