When a Customer Cannot Make a Reasonable Evaluation of the Quality

question 44

Multiple Choice

When a customer cannot make a reasonable evaluation of the quality of a service even after use because they lack expertise, this relates to a service's ________ attributes.

• A) secondary
• B) credence
• C) search
• D) focused
• E) observable

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Definitions:

Social Trap

Situations in which individuals or groups make decisions that seem beneficial in the short term but lead to negative outcomes in the long term for themselves and/or others.

Superordinate Goals

Shared goals that necessitate cooperative effort and can reduce conflict between groups by aligning their interests.

Reciprocity Norm

A social norm that expects individuals to help those who have helped them, fostering cooperative and mutually beneficial interactions.

Landfills

Designated areas where waste is disposed of by burial, considered the oldest form of waste treatment.