Examlex
What is the Gap Model of Service Quality? Describe the five gaps and give examples of each.
Engine Oil
A lubricant used in internal combustion engines to reduce wear on moving parts, clean the engine from sludge, and cool the engine by carrying heat away from moving parts.
Filters
Tools or processes used to remove or separate unwanted parts from a signal or data.
Convenience
Refers to the ease with which a product or service can be used or obtained by consumers.
Meal-delivery Service
A service that prepares and delivers meals to customers' doors, commonly ordered via a website or smartphone app.
Q1: _ can occur when a company purposefully
Q4: Concentrated target marketing is often used by
Q19: In the past, _ allowed manufacturers to
Q29: When companies provide too few products in
Q51: Venus Office Supplies offers customers a $0.50
Q51: During the decline phase of the product
Q83: Brand-loyal customers are less forgiving of problems
Q83: A plan for initiating a viral marketing
Q94: _ advertising is common during the maturity
Q95: A promotional allowance offers retailers the opportunity