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If goods do not conform to the standards created by the warranty:
Leader-Member Exchange Theory
A theory focusing on the two-way (dyadic) relationships between leaders and followers, highlighting the importance of these relationships in work outcomes.
Social Exchange Theory
A concept in sociology and psychology that suggests human social relationships are formed by the use of a subjective cost-benefit analysis and the comparison of alternatives.
Leadership Outcomes
The effects or results of leadership actions on organizational performance, employee satisfaction, and overall achievement of goals.
Helpful, Useful
Attributes or qualities of being of service or benefit, contributing positively to a situation or solving a problem.
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