Prospective Customers Call a Toll-Free Number for More Information

question 22

Multiple Choice

Prospective customers call a toll-free number for more information. This is used to identify and qualify prospects and is considered ________.

• A) outbound telemarketing
• B) database management
• C) closing of the sale
• D) follow-up
• E) inbound telemarketing

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Definitions:

Population Mean

The average of a set of numerical values obtained from every member of a population.

Robust Estimator

A statistical method or measure that is not unduly affected by outliers or deviations from assumptions in the underlying data distribution.

Nonnormality

The deviation from the normal distribution in a set of data, where the data does not follow a bell-curve shape.

Mound-Shaped

A description of a symmetrical, bell-shaped distribution often associated with the normal distribution.