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Please match the definition with design the appropriate.
-A design used to compare the effects of intervention and no intervention or to compare the effects of two or more distinct interventions
Philip Crosby
An influential figure in the quality management field known for his work on improving organizational quality.
Conformance
The act of matching or complying with certain standards, rules, or norms, often to meet requirements or maintain quality and consistency.
Service Characteristics
Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.
Intangible
Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.
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