Examlex
What is the Balanced Scorecard?
Situational Readiness
The level of preparedness and willingness of individuals to engage and perform effectively in specific circumstances.
Emotional Readiness
The state of being prepared to experience emotions or engage in emotional activities.
Timing
refers to the selection of the best moment to do or say something in order to achieve the desired effect or outcome.
Personalization
The process of tailoring products, services, or content to the individual preferences or needs of each user or customer.
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