The Process of Measuring One's Own Services and Practices Against

question 92

Multiple Choice

The process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement is _____.

• A)industry analysis
• B)modeling
• C)benchmarking
• D)environmental analysis

Understand the concept and advantages of microlearning for achieving learning outcomes.

Identify appropriate technology-based training methods for different organizational needs.

Recognize the importance and elements of virtual and technology-based training design.

Understand the benefits and limitations of technology-based training in a Canadian context.

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Definitions:

Rand Formula

A labor union policy that mandates all workers in a bargaining unit to pay union dues, regardless of union membership, to ensure collective bargaining benefits for all.

Check-Off Provision

A contractual arrangement where an employer automatically deducts union dues from employees' paychecks and transfers them to the union.

Fiduciary Duty

An obligation to act in the best interest of another party, typically where a relationship of trust and confidence exists, such as between a trustee and beneficiary.

Restrictive Covenant

A clause in a contract which limits certain actions of one or both parties, often used in employment and real estate agreements to protect business interests.