The Procedures Followed to Develop a Behaviorally Anchored Rating Scale

question 3

Multiple Choice

The procedures followed to develop a behaviorally anchored rating scale typically result in scales that

• A)have a high degree of construct validity.
• B)have a high degree of content validity.
• C)can be used to rate employees across different jobs.
• D)cost the least to develop.

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Definitions:

Customer Communication

The various methods used by companies to inform, engage, and address the needs and feedback of their customers.

Product Availability

The extent to which products are in stock and accessible for purchase by consumers at any given time.

Customer-Driven Companies

Businesses that prioritize the needs and preferences of their customers in all aspects of their operation, from product development to customer service.

Additional Value

The extra features or benefits offered by a product or service, beyond the basic functions, that can lead to increased customer satisfaction and loyalty.