When a Manager Uses the Number of Calls a Phone

question 44

Multiple Choice

When a manager uses the number of calls a phone operator can manage per hour to make decisions on staffing levels,which forecasting method are they using?

• A)Linear programming
• B)Trend analysis
• C)Delphi technique
• D)Multiple regression analysis
• E)Nominal group technique

---

Definitions:

Students

Individuals enrolled in an educational institution or program, engaged in learning and academic studies.

Courses

Educational classes or programs of study provided by an institution such as a university, college, or training center.

Activity Variances

The differences between planned levels of activity and actual levels, and their impact on budgeted figures.

Spending Variances

The difference between the actual costs incurred and the budgeted or standard costs.