An Employee Does an Excellent Job at Answering Customer's Technical

question 56

Multiple Choice

An employee does an excellent job at answering customer's technical questions related to software.However,they are not effective or efficient when it comes to completing paperwork,or working well with their peers.The manager rates this employee as excellent in all performance categories.This is an example of what performance appraisal error?

• A)Halo effect
• B)Horns effect
• C)Recency
• D)Severity
• E)Central tendency

Identify the common use of seasonal workforces and their significance in certain industries.

Grasp the objectives of aggregate planning within the supply chain to enhance overall profitability.

Analyze the effects of promotions on demand and profitability, especially considering forward buying.

Comprehend the relationship between manufacturing capacity, inventory costs, and meeting demand.

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Definitions:

Emotion-Focused Coping

A type of stress management that attempts to reduce negative emotional responses associated with stress.

Secondary Appraisal

A process in cognitive appraisal where an individual evaluates their ability to cope with the consequences of an event.

Primary Appraisal

An individual's initial assessment of the significance of an event as positive, neutral, or negative for their well-being.

Emotion-Focused Coping

coping strategies aimed at managing and reducing the emotional distress associated with stressful situations.