You Have Been Assigned to Develop a Training Program for Newly

question 6

Multiple Choice

You have been assigned to develop a training program for newly hired first-line sales managers to cover such topics as company policies and procedures,handling customer complaints,and motivating sales personnel.Which of the following is not recommended?

• A)Create a training environment that allows for maximum learning.
• B)Provide trainees with feedback during the training.
• C)Prepare the learning objectives and choose training methodology before assessment to eliminate bias.
• D)Consider on-the-job training if there are experienced managers to assist.
• E)Use role playing and behavior modeling to help them learn how to deal with customer complaints and motivate others.

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Definitions:

SSE

Sum of Squared Errors, a measure used in statistical data analysis to represent the discrepancy between the data and an estimation model.

Coefficient

A numerical or constant quantity placed before and multiplying the variable in an algebraic expression (e.g., the 4 in 4x).

Television Advertisement

A form of marketing communication broadcasted to promote or sell a product, service, or idea through television.

SSR

Sum of Squares due to Regression, an indicator of the explanatory power of the independent variables in a regression model.