You Have Been Assigned to Develop a Training Program for Newly

question 6

Multiple Choice

You have been assigned to develop a training program for newly hired first-line sales managers to cover such topics as company policies and procedures,handling customer complaints,and motivating sales personnel.Which of the following is not recommended?

• A)Create a training environment that allows for maximum learning.
• B)Provide trainees with feedback during the training.
• C)Prepare the learning objectives and choose training methodology before assessment to eliminate bias.
• D)Consider on-the-job training if there are experienced managers to assist.
• E)Use role playing and behavior modeling to help them learn how to deal with customer complaints and motivate others.

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Definitions:

Personality Disorders

Mental disorders characterized by enduring maladaptive patterns of behavior, cognition, and inner experience.

Adolescence

The phase of growth involving both physical and mental changes, usually happening between the onset of puberty and reaching the age of majority.

Early Adulthood

A life stage that follows adolescence, typically ranging from about 20 to 40 years of age, marked by increased independence and responsibility.

Autism Spectrum Disorder

A developmental disorder affecting communication and behavior, encompassing a broad range of conditions characterized by challenges with social skills.