Maggie Is a Graduate Student in Human Factors

question 104

Multiple Choice

Maggie is a graduate student in human factors.She is working with a local grocery store to improve their customer service while reducing costs to the consumers.Most likely,Maggie will ____.

• A) administer personality tests to all of the employees
• B) complete a job analysis for each job position to eliminate redundancies
• C) find ways to make shopping aisles more colorful and cheery for customers
• D) help design a self-checkout system that is intuitive and logical

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Definitions:

Negative Externality

A cost suffered by a third party due to an economic transaction or activity, without compensation, such as pollution from a factory affecting nearby residents.

Public Goods

Goods that are non-excludable and non-rivalrous, meaning that one person's consumption does not reduce the availability to others, and it's hard to prevent people from using them.

Nonrivalry-in-Consumption

A characteristic of certain goods where one person's consumption does not reduce the availability of the good for consumption by others.

External Benefit

A benefit that results from an economic transaction but is received by individuals or groups who are not direct parties to the transaction.