In Attempting to Explain Behavior,B.F.Skinner Focused on ____

question 39

Multiple Choice

In attempting to explain behavior,B.F.Skinner focused on ____.

• A) internal motivational variables
• B) self-image
• C) childhood experiences
• D) environmental stimuli

Recognize the necessity of adhering to professionalism and ethics in customer service.

Explain the concept that customers buy feelings and solutions, according to experts like Michael LeBoeuf.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

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Definitions:

Enforceable

A term used to describe a legal agreement or rule that can be upheld or compelled by law.

Oral Contract

An agreement made through spoken communication between parties, rather than in writing, yet is legally binding.

Project

A project is a planned set of interrelated tasks to be executed over a fixed period and within certain cost and other limitations.

Eighteen Months

A time period equal to one and a half years.