If a Company Wishes to Use Performance-Level Criteria to Evaluate

question 22

Multiple Choice

If a company wishes to use performance-level criteria to evaluate their training program,the managers would be interested in ____.

• A) employee feedback following the training
• B) comparing their employees' increase in knowledge with those of a control group
• C) observing an increase in the quality of service employees provide
• D) measuring their employees' learning immediately following the training

Identify the key studies and experiments within social psychology that illustrate concepts of conformity, obedience, and group influence (e.g., Asch, Milgram).

Distinguish between informational and normative influences in social conformity.

Describe the psychological effects of conformity and obedience on individuals, such as stress or cognitive dissonance.

Analyze the role of group characteristics (e.g., size, unanimity) on the likelihood of conformity and obedience.

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Definitions:

Sustain Their Attention

The ability to maintain focus or concentration on a task or activity over an extended period of time without becoming distracted.

Visual Display

Pertains to any form of presentation that conveys information through visual means, such as screens, signs, or charts.

Motor Skills

Abilities that involve the use of muscles to perform movements, usually categorized into fine (small movements, like writing) and gross (larger movements, like walking) motor skills.

Gross Motor Skills

Physical abilities involving large muscle movements such as walking, running, jumping, and throwing.