A Successful _____ Program Helps Improve Client Service and Create

question 34

Multiple Choice

A successful _____ program helps improve client service and create a long-term relationship between an organization and its clients.

• A)customer relationship management
• B)database management
• C)enterprise management
• D)supply chain management

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Definitions:

Negotiations

The process of discussing and reaching a mutual agreement between two or more parties with differing needs and preferences.

Psychological Dimension

An aspect concerning the mental and emotional factors influencing human behavior.

Strategic Cost Management

The process of reducing operational costs in a way that is aligned with the overall strategic goals of the organization, enhancing its value and competitiveness.

Bottleneck Items

Items or processes that limit or delay the flow of production or service delivery due to their limited capacity.