____ Is a Technique Used to Improve CRM Systems (And

question 75

Multiple Choice

____ is a technique used to improve CRM systems (and many other systems) by identifying,storing,and disseminating "know-how"-facts about how to perform tasks.

• A)Supply Chain Management
• B)Collaborative filtering
• C)Collaborative forecasting
• D)Knowledge management

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Definitions:

Conflicting Emotions

Experiencing two or more opposing emotions at the same time, leading to feelings of discomfort or confusion.

Conscious Mind

The aspect of the mind that is aware of one's self, environment, and thoughts, accessible to introspection and reflection.

Situational Variables

External factors that can influence the outcome of experiments and the behavior of individuals in specific contexts.