Explain How a CRM Aids Organizations in Marketing

question 77

Essay

Explain how a CRM aids organizations in marketing.

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Definitions:

Groupware

Refers to software designed to help people involved in a common task to achieve their goals by facilitating digital communication and collaboration.

Group Authoring

The collaborative process of creating content or documents by multiple individuals working together.

Overconfidence

A psychological tendency where a person's self-assurance in their decisions exceeds the actual correctness of those choices.

Unethical Decisions

Choices made that go against moral principles or professional standards, often to gain personal benefit.