____ Is a Technique Used to Improve CRM Systems (And

question 75

Multiple Choice

____ is a technique used to improve CRM systems (and many other systems) by identifying,storing,and disseminating "know-how"-facts about how to perform tasks.

• A)Supply Chain Management
• B)Collaborative filtering
• C)Collaborative forecasting
• D)Knowledge management

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Definitions:

Environment

The surrounding or conditions in which a person, animal, or plant lives or operates, encompassing both natural and artificial elements.

Group

A collection of individuals who interact with each other, share similar characteristics, and collectively have a sense of unity or identity.

Heritability Ratio

A statistical estimate of the proportion of observed variation in a particular trait that can be attributed to inherited genetic factors in a population.

Genetic Variation

The diversity in gene frequencies within a population, resulting from mutations, genetic recombination, and other processes.