Service and Support Are Even More Important in E-Commerce Than

question 2

Multiple Choice

Service and support are even more important in e-commerce than in traditional commerce because e-commerce companies:

• A) do not have a physical location to help maintain current customers.
• B) spend more on attracting new customers than on maintaining current customers.
• C) do not focus their operations in different parts of a value chain.
• D) rarely cut out the middleman in the link between suppliers and consumers.

---

Definitions:

Investing Activities

Financial actions involving long-term assets, like buying or selling property, plant, and equipment, crucial for strategic growth planning.

Equipment Sale

The process of selling off business equipment, often used machinery or vehicles, either to raise funds or dispose of assets no longer needed.

Land Purchase

The acquisition of land as a fixed asset with the intent of using it for business operations or investment purposes.

Accounts Payable

Money owed by a company to its creditors for goods and services that have been received but not yet paid for.