_____ Is a Technique Used to Improve Customer Relationship Management

question 54

Multiple Choice

_____ is a technique used to improve customer relationship management (CRM) systems by identifying,storing,and disseminating information facts about how to perform tasks.

• A) Supply chain management
• B) Collaborative filtering
• C) Collaborative forecasting
• D) Knowledge management

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Definitions:

Regression Analysis

A statistical method for examining the relationship between a dependent variable and one or more independent variables.

Average Attendance

The mean number of individuals present at a series of events or over a period of time.

NHL Team

a professional ice hockey team that is a member of the National Hockey League.

Linear Model

A mathematical representation of a relationship between two or more variables where the relationship is modeled as a straight line.