In an Internet-Enabled Supply Chain Management (SCM),the Customer Service Function

question 77

True/False

In an Internet-enabled supply chain management (SCM),the customer service function includes responding to customers' complaints,issuing notifications (such as product recalls),and providing around-the-clock customer service.

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Definitions:

Communication Process

The method by which information is transferred from a sender to a receiver with the intention of informing or inducing action.

Marketing Department

A division within a company focused on promoting and selling products or services, market research, and advertising strategies.

Transmitter

A device or system that sends signals, data or messages from one place to another, often used in telecommunications.

Communication Media

Various channels through which information is transmitted from one entity to another, including print, digital, and broadcast mediums.