In the Context of Internet-Enabled Supply Chain Management (SCM),handling Returned

question 85

Multiple Choice

In the context of Internet-enabled supply chain management (SCM) ,handling returned goods and out-of-stock notifications to customers is a part of _____ activities.

• A) order processing
• B) customer service
• C) production scheduling
• D) inventory management

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Definitions:

Determine Methods

The process of deciding or establishing the means by which a goal will be achieved.

Eye Contact

Direct visual engagement with the eyes of another person, often used to communicate confidence, attention, and interest.

Enunciation

The act of pronouncing words clearly and distinctly.

Credible Speaker

An individual who is considered trustworthy and authoritative, making their spoken messages more convincing and acceptable to the audience.