The Customer Relationship Management (CRM) Feature Known as _____ Is

question 25

Multiple Choice

The customer relationship management (CRM) feature known as _____ is used to automate e-mail,call logs and campaign management.

• A) salesforce automation
• B) Web-based CRM
• C) survey management
• D) on-premise CRM

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Definitions:

Trade-In Allowance

The amount credited to the buyer of a new item for the value of the old item that is being traded in as part of the transaction.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded against a fixed asset since it was acquired.

Gain Or Loss

The financial result that occurs when the selling price of an asset differs from its purchase price.

Initial Cost

The initial expense of acquiring an asset, including purchase price, setup, and preparation costs.