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Which of These Activities Will Most Likely Result in an External

question 33

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Which of these activities will most likely result in an external benefit?


Definitions:

Tornado

A violently rotating column of air extending from a thunderstorm to the ground, capable of causing significant destruction.

Visual Customer Journey Map

A graphical representation of the complete experience a customer has with a company, from initial awareness to post-purchase interactions, highlighting key touchpoints.

First Touchpoint

The initial point of contact between a brand or company and a potential customer.

Calculating Market Size

The process of estimating the total potential sales revenue or volume in a given market for a product or service.

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