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Which of the Following Is Correct

question 42

Multiple Choice

Which of the following is correct?

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.
Understand the importance of employee empowerment in improving customer service.
Recognize the use of technology in tracking and analyzing customer behaviors and preferences.
Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Definitions:

Receivable Turnover

A financial metric that measures the efficiency of a company in extending credit and collecting debts, calculated as sales divided by the average accounts receivable.

Inventory Turnover

An indicator of the number of times a firm's inventory turnover occurs during a certain period, demonstrating the effectiveness of its inventory control practices.

Operating Cycle

The duration between the initial investment in production and the generation of cash from the sale of the goods produced.

Total Asset Turnover

An efficiency metric indicating how well a company leverages its assets to generate revenue from sales.

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