​The Manager of the Sales Department (A Profit Center)at Harvey's

question 64

Multiple Choice

​The manager of the sales department (a profit center) at Harvey's HVAC,decides to outsource any sales training that the division needs since in house training is expensive,even though the outsourced training does not cover the company's repair and warranty information from the service department.Does the Sales department have enough incentive to make a good decision?

• A)​Yes,because them making the right decision would increase the division profit
• B)No,because them making the right decision does not affect the division profit
• C)No,because them making the right decision decreases the division profit
• D)​Yes,because them making the right decision increases the company's total profits

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Definitions:

Compromise

A method of resolving disagreements where each party makes concessions to reach a mutually acceptable solution.

Withdrawal

The process of reducing or eliminating the intake of addictive substances, often leading to physical and psychological symptoms.

Confrontation

A direct encounter between parties or individuals where conflicts or disagreements are openly addressed.

Approach/Avoidance

This refers to the conflicting motivations or impulses toward and away from a particular object, task, or situation.