Using Likert-Type Scale Items,Professor Wong Developed an Index to Assess

question 70

Multiple Choice

Using Likert-type scale items,Professor Wong developed an index to assess job morale.Wong administered the index to 2,000 workers and found that a few of the responses were missing.Which of the following strategies would be BEST for Wong to use?

• A)exclude the cases that contained the missing data from the analysis.
• B)assign the middle value to cases with missing data.
• C)analyze the cases that had missing data to interpret their meaning.
• D)assign values at random.
• E)give up and start over again.

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Definitions:

Impersonal Communication

Communication that lacks personal attribute, often characterized by a lack of emotional involvement and superficial in nature.

Impersonal Communication

Exchanges that are superficial in nature, lacking in-depth personal connection or emotional involvement between participants.

Interpersonal Communication

involves the exchange of information, feelings, and meanings between two or more people through verbal and non-verbal methods.

Ethical Communicator

Someone who is honest, clear, accurate, and considers the welfare of others when conveying messages.