Scenario 4-1 Cognero at Nelson Will Do This Later

question 51

Multiple Choice

Scenario 4-1
Cognero at Nelson will do this later
You have recently been hired as the HRM for Scribe Engineering, a Canadian software development company. Scribe's product is information systems. The company's environment is competitive and constantly changing. There continues to be an increased demand for customized computer systems that improve the flow of information in a wide range of small Canadian businesses. Due to Scribe's growth in sales, the company is anticipating the need for an increase from 150 to 200 employees. The company requires highly skilled software designers, computer programmers, sales professionals, and support staff. The majority of employees, from younger technical support staff to senior management, stated that work-life balance is important to them and that they want more flexibility in how and when their work gets done. Job demands are changing constantly because of the dynamic environment. There are concerns of sex, age, and family status discrimination with the office administration employees. The CEO has stated that Scribe has a few outdated job advertisements, but that the company never had time to write job descriptions. Managers have expressed concerns that job descriptions are of limited value because positions need to adapt to the high speed of change and that they limit their flexibility in supervising employees' tasks.
-Refer to Scenario 4-1. The technical support job description includes the following: "take initiative to resolve customer concerns." What is this an example of?

• A) a job summary
• B) a competency
• C) a job specification
• D) a job responsibility

---

Definitions:

Initial Public Offering

The first sale of a company's shares to the public, leading to a public listing on a stock exchange.

Internet

A vast network of computers globally connected that facilitates data exchange and communication.

Insider Trading

The unlawful act of buying and selling stocks for personal gain using privileged information that is not publicly available.

Dividend

A distribution of corporate profits to the corporation’s shareholders in proportion to the number of shares held.