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Scenario 4-1 Cognero at Nelson Will Do This Later

question 51

Multiple Choice

Scenario 4-1
Cognero at Nelson will do this later
You have recently been hired as the HRM for Scribe Engineering, a Canadian software development company. Scribe's product is information systems. The company's environment is competitive and constantly changing. There continues to be an increased demand for customized computer systems that improve the flow of information in a wide range of small Canadian businesses. Due to Scribe's growth in sales, the company is anticipating the need for an increase from 150 to 200 employees. The company requires highly skilled software designers, computer programmers, sales professionals, and support staff. The majority of employees, from younger technical support staff to senior management, stated that work-life balance is important to them and that they want more flexibility in how and when their work gets done. Job demands are changing constantly because of the dynamic environment. There are concerns of sex, age, and family status discrimination with the office administration employees. The CEO has stated that Scribe has a few outdated job advertisements, but that the company never had time to write job descriptions. Managers have expressed concerns that job descriptions are of limited value because positions need to adapt to the high speed of change and that they limit their flexibility in supervising employees' tasks.
-Refer to Scenario 4-1. The technical support job description includes the following: "take initiative to resolve customer concerns." What is this an example of?

Definitions:

Binomial Variable

Variable consisting of exactly two categories.

Probabilities

The measure of the likelihood that an event will occur, often expressed as a number between 0 and 1.

Values

The importance, worth, or usefulness of something, or a set of beliefs or standards of behavior.

Null Hypothesis

A statement suggesting that there is no significant difference or relationship between specified populations, any observed effect is due to sampling or experimental error.