Refer to the Job Advertisement Below

question 45

Essay

Refer to the job advertisement below. Identify and list the KSAOs outlined in the job advertisement. List in order of priority the minimum qualifications you would be inclined to screen for and how you would do the screening, and provide a rationale for each screening method you use. Develop a set of questions (2-4) that would be useful in your background reference checks on MOA applicants, and explain their use.
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].

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Definitions:

Empathic

Being empathic means having the ability to understand and share the feelings of another, an essential quality in many therapeutic and interpersonal relationships.

Authentic

Refers to qualities of genuineness and truthfulness in a person's character and actions.

Gender Role Expectations

Socially constructed norms dictating the behaviors, attitudes, and characteristics considered appropriate for individuals based on their perceived gender.

Depressed

A state characterized by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in activities, often accompanied by other emotional and physical symptoms.