Which of the Following Is True Concerning WellPoint's Methods of Building

question 43

Multiple Choice

Which of the following is true concerning WellPoint's methods of building a service culture?

• A)Offering their website in other languages promotes communication with diverse audiences.
• B)Associates are encouraged to focus on their own individual work rather than the overall goals of the company.
• C)Focusing on internal services rather than community volunteering improves overall customer satisfaction.
• D)The company focuses its resources on the insured rather than wasting them on the uninsured.

---

Definitions:

Total Units

The entire quantity produced, held in inventory, or sold by a business in a specified period.

Conversion Cost

Costs incurred during the transformation of raw materials into finished products, mainly consisting of direct labor and manufacturing overhead.

Total Materials Cost

The sum of all costs associated with the raw materials used in the production of a product.

Equivalent Units

A measure used in cost accounting to express the amount of work done on partially finished goods as a proportion of finished goods.