Effective Communication with Telecommuter

question 18

Essay

Effective Communication with Telecommuter
Sue has worked from home for four years,taking phone orders for a national catalog retailer.Sue feels unappreciated for her efforts and detached from management and coworkers.In times past,Sue's performance had been very efficient,responsible,on-time,and reliable.Lately,however,her performance has faltered.Monitors listening in to her calls find she is not selling the new additional offers,as now is required.Using the theories discussed in the chapter as a basis for comment,how would you as Sue's supervisor motivate her to higher productivity and satisfaction?

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Definitions:

Walking Purchase

An infamous 1737 purchase of Indian land in which Pennsylvanian colonists tricked the Lenni Lanape Indians. The Lanape agreed to cede land equivalent to the distance a man could walk in thirty-six hours, but the colonists marked out an area using a team of runners.

British Imperial System

A system of colonial rule and economic dominance exercised by Britain over its overseas territories from the 16th to the 20th century.

British Officials

Representatives or administrators from Britain who hold positions of authority in governmental or institutional capacities, often overseas in territories that were part of the British Empire.

Indian Lands

Territories historically occupied or used by Indigenous peoples, often subject to disputes and controversies over ownership and rights.