The Use of Doublespeak May Be Either Deliberate or Unintentional

question 57

True/False

The use of doublespeak may be either deliberate or unintentional.

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Definitions:

Service Quality

The degree to which a service meets the expectations and needs of its customers, often assessed through factors like reliability, responsiveness, and empathy.

Knowledge Gap

The difference between what is known and what needs to be known; often relevant in research and decision-making contexts.

Service Quality

The measure of how well a delivered service matches customer expectations, reflecting the discrepancy between perceived service and expected service.

Assurance

Confidence or guarantee in the quality or performance of a product, service, or outcome.