To Project a Positive,tactful Tone in a Written Message

question 59

Multiple Choice

To project a positive,tactful tone in a written message,

• A)rely only on positive words.
• B)compliment the receiver in the first and last paragraphs.
• C)avoid using second person when stating negative ideas.
• D)use active voice when conveying negative ideas.

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Definitions:

Emphysema

A lung condition that is part of chronic obstructive pulmonary disease (COPD), characterized by damage to the air sacs (alveoli), leading to difficulty breathing.

Pulmonary Tuberculosis

Respiratory infection caused by the bacterium Mycobacterium tuberculosis.

Respiratory System

A biological system consisting of specific organs and structures used for gas exchange in animals and plants.

Otitis Media

Otitis media is an infection or inflammation of the middle ear, often leading to pain, fever, and sometimes temporary hearing loss.