Ignacio Is Asking for a Refund or a Replacement for a Recently

question 51

Multiple Choice

Ignacio is asking for a refund or a replacement for a recently purchased malfunctioning DVD player; his request for the refund or replacement would be considered a

• A)persuasive claim.
• B)complaint.
• C)routine claim.
• D)negative news message.

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Definitions:

RFID Tag

A technology that uses electromagnetic fields to automatically identify and track tags attached to objects, containing electronically stored information.

RFID

Radio Frequency Identification, a technology used to transmit data wirelessly using electromagnetic fields to identify and track tags attached to objects.

Bar Codes

A machine-readable code in the form of numbers and a pattern of parallel lines used to identify a product.

Wireless Sensor

An autonomous device that monitors its own condition as well as physical and environmental conditions around it, such as temperature, sound, pressure, vibration, and movement.