A Procedural Message May Be Ineffective If It

question 30

Multiple Choice

A procedural message may be ineffective if it

• A)uses active voice and action verbs.
• B)numbers each step of the procedure in order of completion.
• C)uses a flow chart to show complex procedures.
• D)is not pilot tested by colleagues and other employees.

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Definitions:

Vertical Equity

A principle in taxation stating that taxpayers with a higher ability to pay should contribute more in taxes than those with a lesser ability to pay.

Flow Measure

A quantitative assessment that represents movement of items over time, often used in economics to track variables like income.

Consumption

The consumption of products and services by individuals in a household.

Impossibility Theorem

A proposition demonstrated by Kenneth Arrow showing that no system of aggregating individual preferences into social decisions will always yield consistent, nonarbitrary results.