If You Need to Convey Information That Contains Good- or Neutral-News,you

question 17

Multiple Choice

If you need to convey information that contains good- or neutral-news,you could use

• A)letters but not e-mail or voice mail.
• B)e-mail but not letters or voice mail.
• C)e-mail and letters but not voice mail.
• D)e-mail, memos, or voice mail.

---

Definitions:

Costs of Delay

The negative consequences or losses associated with not resolving a problem or completing a task in a timely manner.

Distributive Bargaining Strategies

Negotiation techniques focused on dividing a fixed amount of resources, often resulting in a win-lose situation.

Resistance Point

The least favorable point at which one will accept a negotiated agreement.

Presumptive Method

A technique or approach that assumes certain outcomes or conditions as a basis for further discussion or analysis.