Which Sentence Is a Good Example of a Buffer for a Bad

question 56

Multiple Choice

Which sentence is a good example of a buffer for a bad news message?

• A)Your letter dated April 14 has been referred to me for reply.
• B)I can understand how you felt when you had to pay $168.
• C)Your credit application was reviewed by two loan officers.
• D)Your claim has been denied, but let us explain why.

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Definitions:

Trait

A stable characteristic or quality that describes a person's typical thoughts, feelings, and behaviors.

Social-cognitive

Pertains to the branch of psychology that examines the influence of social contexts and cognitive processes on individuals' behaviors and perceptions.

Psychodynamic

Pertaining to a psychological perspective that emphasizes unconscious psychological processes and childhood experiences in shaping behavior and personality.

Reciprocal Determinism

A concept proposed by psychologist Albert Bandura, suggesting that a person's behavior both influences and is influenced by personal factors and the social environment.