Which of the Following Would Be the BEST Closing Sentence

question 18

Multiple Choice

Which of the following would be the BEST closing sentence in a bad-news message?

• A)We understand your disappointment in this decision.
• B)Please do not hesitate to contact us again if you have any further questions.
• C)To see the video that discusses our two newest investment offers, just phone us at 555-1616 to request your copy.
• D)We trust you will continue to rely on Carson products in spite of this present difficult situation.

Differentiate between direct and indirect methods of objection handling.

Adapt and employ various objection handling techniques based on context and prospect's concerns.

Understand the major categories of sales objections.

Recognize the strategic advantage of welcoming sales objections.

---

Definitions:

Nodes Of Ranvier

Gaps in the myelin sheath around nerve fibers where the axon is exposed and action potentials are regenerated.

Sodium-Potassium Pumps

Membrane proteins that help maintain cellular homeostasis by actively transporting sodium out of cells and potassium into cells.

Multiple Sclerosis

An autoimmune disease that affects the brain and spinal cord, leading to demyelination, inflammation, and damage to nerve cells.

Tingling Sensations

A feeling of prickling, stinging, or numbness in the skin with no apparent long-term physical effect, often referred to as having one's skin "fall asleep."